Last week I mentioned that American had quietly launched their new Main Cabin Extra product that offers passengers more legroom in coach, and that many of their Boeing 757 and…
American has been busy the last couple of months fitting many of their 767-300s and 757s with new Main Cabin Extra seating that offers passengers more legroom in coach. Because…
Last month American announced their new Entrée Reservation service that lets premium class passengers choose their meal before their flight. At first it was only available between JFK/LAX and DFW/LGA,…
Last Spring at SXSW, Phillip Easter, the Director of Mobile Apps at American, was on hand to give a preview of some of the software projects that American was working…
If you’re traveling during the holidays here’s a way to save a little money: American is offering discounted prepaid Gogo Wi-Fi Day Passes: For the Thanksgiving holiday, we are pleased…
It was about a year ago that American began the process of improving the customer experience, and one of the first things they did was introduce new premium cabin amenity…
Between now and December 21, some of American’s Admirals Club lounges will be hosting Member Appreciation events: Ready For a Little Pre-Holiday Cheer? Please join us for the fun and…
Orlando International Airport becomes the second American Airlines location to offer customers the option to tag their own bags. Boston and Austin were test cities for self-tagging, and for a…
I’ve said before that I’m a big fan of American’s social media team, and it’s during times like Hurricane Sandy that they really shine. During the storm they provided crises…
American rolled out a few small improvements to their website late last week. Here are the highlights. New Seat Maps Here’s a look at the new seat maps. This is…