Using American’s New Pre-order Meal Service
Last month American announced their new Entrée Reservation service that lets premium class passengers choose their meal before their flight. At first it was only available between JFK/LAX and DFW/LGA,…
First Class service
Sneak Preview of the New American Airlines Amenity Kit
It was about a year ago that American began the process of improving the customer experience, and one of the first things they did was introduce new premium cabin amenity…
Special Report: American Airlines and the Buttonhole in the Napkin
I’m a fan of history and admire many traditions, and one that I’m most fond of is the buttonhole in the dinner napkin that accompanies American’s First Class meal service….