Despite clearing TSA and being boarded by a gate agent in Denver, when they got to DFW to make their connection, the American Airlines gate agent denied them boarding because of a “damaged” passport.
Denver television station KDVR that first reported the story. Here’s Gosnell’s explanation to their reporter Hema Mullur:
Gosnell, his wife Dana, and their young son, Kye, received boarding passes all the way through to Belize City.
But in Dallas, they hit a roadblock.
“They took a look at our passports and said that my passport was mutilated, therefore I wasn’t able to fly,” Gosnell said.
The reporter asked American for a comment:
A spokesperson for the airline didn’t give FOX31 an official statement, but said it is within the airline’s rights to refuse a traveler for a passport that might not be able to be scanned.
American is paying for the family’s hotel in Dallas while they wait to get a replacement passport.
Without being able to examine the passport, I guess I can’t second guess the DFW gate agent, but if the “damage” is exactly as it appears in news video, then it seems more like an instance of a gate agent in a bAAd mood.
My passport doesn’t look much better.
Anyway, go here to view the video for yourself, then come back and share your thoughts.
Flickr Photo: Screenshot taken of the original news video posted on the KDVR website.